• mac os 10.11.4 • mail app 9.3 Had a working exchange/office365 account. Did not work anymore, used safari to go to office365.com and it appeared that I was required to change my password. So I changed it and can login on So the mail.app tells me to change the password, but when I hit save I get: account already exists.

If you have Office 365 for Business, chances are you can take advantage of the benefit of installing Office applications on up to five different computers. For example, you might want to install Office 2016 on a PC you use at work, a laptop you use while traveling, and a Mac you use at home. Connecting Outlook 2011 for Mac to Office 365. Ok, so we have already connected to OWA via Safari so the next thing to do is configure Outlook. I typically also change the Account Description on the next page to show that it is an Office 365 Account. Close the Accounts Window and Outlook should.

So I removed the account from the settings --> internet accounts. Closed mail.app, rebooted the mac and tried to add a new exchange account. But again ' account already exists' This seems similar to but iCloud is on a totally different mail account and even a different domain.

Before I removed the exchange account, I manually updated all office365 passwords in the keychain. But that did not work either. Mail.app kept complaining.

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Please do not suggest to move to outlook. I have outlook installed, but my boss (owner of the macbook) want to stick to the default mail.app.

I had the same thing happen to me this evening after updating my Office365 password. What worked for me was to open my desktop Outlook App and send myself a test email. Outlook was then prompted to ask me to put in the password. After adding the password to Outlook and sending the test email, I then went back to my Mac Mail and received my test email there. I also checked the Outbox in Mac Mail, which had three emails waiting to send.

I double-clicked on the first one and then all three emails sent. I have fixed it. • Went to ~/Library/Mail/V2 • opened the plist xml file in textwrangler • removed all XML nodes containing the office365 accounts • saved the file • Went to ~/Library/Mail/V3 • deleted the folders related to the office365 accounts • opened keychain app • searched for office • removed all entries related to the office365 accounts • added the account at the settings -> internet accounts page It works then.

Strange that removing the account does not clear folders, and xml nodes in a settings file etc. And actually breaks re-adding the account. Perhaps someone can explain why this happened.

• Make sure Outlook is closed. • From the Start menu, open Control Panel View by Large icons Mail Show Profiles • Click Add • Name the profile and click OK • In the E-mail Address field, type your email address – e.g., • If you are prompted for your password, type your HawkID password in the Password field and re-enter your HawkID password to confirm. • Click Next. • After the account configures, click Finish. • Open Outlook. Outlook will open, but it may take several minutes as it prepares for the first use. • Open Outlook 2013.

• If this is your first time using Outlook, select Email Account. If you have a personal account previously configured, select File Info Account Settings Account Settings New. Or from the start menu, open Control Panel View by Large icons Mail Show Profiles Add • Enter your Display name in the Your Name field.

Eg: Doe, Jane K • Enter your email alias in the Email Address field. Eg: • Enter your HawkID password in the Password field. • Click Next. • Wait and you will get a prompt for your credentials. Change the User name to your (eg: ) and use your HawkID password. Check the ' Remember this password' the click Ok.

• Note: you will probably get prompted for your credentials a second time. Repeat step 7. Again it may need to sit for a bit while it contacts the server, but it should be able to complete configuration. • After the account configures, click Finish. • Start Outlook if you aren't already in it. Outlook will open, but it may take several minutes as it prepares for the first use.

NOTE: Microsoft is diminishing support for Outlook 2010 - consider upgrading to Outlook 2016 to have the latest features. In order to use Outlook 2010 with Microsoft Office 365, you must be running the most recent version of Outlook 2010.

Please note that this must to be done before moving to Office 365 or before opening Outlook 2010 after moving to Office 365. To ensure you are able to sync your email, make sure • Open Outlook 2010. • If this is your first time using Outlook, select Email Account. If you have a personal account previously configured, select File Info Add Account.

Or from the start menu, open Control Panel View by Large icons Mail Show Profiles Add • Enter your Display name in the Your Name field. Eg: Doe, Jane K • Enter your email alias in the Email Address field. Eg: • Enter your HawkID password in the Password field. • Click Next. • Wait and you will get a prompt for your credentials. Change the User name to your (eg: ) and use your HawkID password.